1. Who We Are
The Melbourne Sri Lankan Association (MSLA) is a not-for-profit community organisation based in Melbourne, Victoria, Australia. Our website and member platform can be found at msla.net.au and account.msla.net.au.
Contact us at: contact@msla.net.au
2. What Information We Collect
We may collect the following types of personal information:
- Account information: Full name, email address, phone number, and date of birth when you create an account
- Membership information: Suburb/postcode, membership tier, and payment details (processed via Stripe — see Section 4)
- Event and ticketing data: Information you provide when purchasing tickets, including attendee names, dietary requirements, and any custom fields set by event organisers
- Communications: Any information you provide when you contact us via email or our contact form
- Technical data: IP address, browser type, and usage data collected automatically when you visit our website
3. How We Use Your Information
We use your personal information to:
- Process memberships and event registrations
- Communicate with you about upcoming events, newsletters, and community news
- Maintain a member database to facilitate community connection
- Respond to enquiries and provide member support
- Comply with legal obligations
- Improve our platform and services
We will only use your information for the purposes for which it was collected, unless you have given us consent for another purpose.
4. Payment Processing
All payments on the MSLA platform are processed via Stripe, a PCI-DSS compliant payment processor. MSLA does not store your full payment card details on our servers. Please refer to Stripe's privacy policy for details on how they handle payment data.
5. Data Security
MSLA takes reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. These steps include:
- Restricting access to personal data to authorised personnel only
- Using encrypted storage and secure transmission protocols (HTTPS)
- Regularly reviewing our security practices
While we take all reasonable measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Sharing Your Data
MSLA does not sell, rent, or trade your personal information. We may share your data with trusted third parties where necessary to provide our services, including:
- Payment processors (Stripe) for transaction processing
- Email service providers for sending newsletters and notifications
- Cloud service providers for data storage and platform hosting
These third parties are obligated to handle your data securely and only for the specified purpose.
7. Cookies and Analytics
Our website uses cookies to improve your browsing experience and to collect non-personally identifiable data about how visitors use our site. We also use Google Analytics to understand site traffic and user behaviour.
You can control cookie settings through your browser. Disabling cookies may affect some functionality of our platform.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at contact@msla.net.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when the policy was last updated. Your continued use of the MSLA platform after any changes constitutes your acceptance of the updated policy.