1. Membership Fees
Membership fees are generally non-refundable once processed. However, MSLA may consider a refund in the following exceptional circumstances:
- A duplicate payment was made in error
- A technical error resulted in an incorrect charge
- Exceptional personal circumstances, subject to approval by the MSLA committee
To request a refund under these circumstances, please contact us at help@msla.net.au within 14 days of the payment date, providing details of your request.
2. Event Tickets
Refunds for event tickets are available under the following conditions:
- Cancellation by attendee: A full refund will be issued if you cancel your ticket 5 or more business days before the event date
- No-shows: No refunds will be issued for attendees who do not attend the event without prior notice
- Late cancellation: Cancellations made fewer than 5 business days before the event are not eligible for a refund
- Event cancellation by MSLA: If MSLA cancels an event, a full refund will be provided to all ticket holders
- Event postponement: If an event is postponed, your ticket will remain valid for the new date. If you are unable to attend the new date, contact us to discuss your options
3. How Refunds Are Processed
Approved refunds will be returned via the original payment method used at the time of purchase. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds are processed in Australian Dollars (AUD). MSLA is not responsible for any currency conversion differences.
4. Contact Us
To request a refund or discuss a payment issue, please contact: