Membership fees are generally non-refundable once processed. However, MSLA may consider a refund in the following exceptional circumstances:
To request a refund under these circumstances, please contact us at help@msla.net.au within 14 days of the payment date, providing details of your request.
Refunds for event tickets are available under the following conditions:
Approved refunds will be returned via the original payment method used at the time of purchase. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds are processed in Australian Dollars (AUD). MSLA is not responsible for any currency conversion differences.
To request a refund or discuss a payment issue, please contact: